Policies
Shipping and delivery policy
BetterClub, operated by Bravion Private Limited, delivers freshly prepared meals through its partner kitchens. We do not ship products by courier. This policy explains how delivery works.
1. Delivery areas
Each partner kitchen delivers to its own set of localities and PIN codes. The app checks your address before you pay, so you can only buy a plan that delivers to you.
2. Delivery days
Meals are delivered Monday to Saturday unless the kitchen's plan says otherwise. There is no delivery on Sundays or on holidays announced by the kitchen. Holidays are shown in the app in advance.
3. Delivery times
Meals are usually delivered between 6:00 am and 9:00 am. The exact window for your kitchen is shown in the app. You will get an SMS or notification when your order is on its way.
4. Start date
Your first delivery is on the start date you choose, as long as you pay before the kitchen's cut-off time. Otherwise it starts on the next available delivery day.
5. Delivery charges
Any delivery charge depends on your locality and is shown at checkout before you pay.
6. Receiving your meals
Please make sure someone can receive the meals at your address, or leave delivery instructions in the app. If a delivery is missed because nobody was available or the address was wrong, that day cannot be refunded. To change your address, send a request from the app before the cut-off time.
7. Food safety
Meals are packed in sealed containers. Refrigerate them on arrival and eat them on the day of delivery.
8. Delays and problems
If a delivery is late or a meal is missing, contact us at info@bravion.in or +91 90489 55855. Missing or wrong meals are handled under our refund and cancellation policy.