Policies

Terms and conditions

Last updated: 23 October 2026

1. About these terms

BetterClub is a brand operated by Bravion Private Limited, (CIN U62099KL2026PTC100217), with its registered office at Ward No 5, Door No: 118, Perumthuruthy, Talappilly, Thrissur, Kerala 680542, India ("BetterClub", "we", "us"). These terms apply when you use the BetterClub website, the BetterClub app or buy a meal subscription through them. By creating an account or placing an order, you agree to these terms.

2. What BetterClub does

BetterClub is a platform that connects customers with independent, verified meal-prep kitchens ("partner kitchens"). Partner kitchens prepare and deliver the meals. BetterClub runs the app, takes payments, manages subscriptions and handles changes, cancellations, refunds and customer support.

3. Your account

• One account is allowed per mobile number. We verify your number by SMS when you sign up.
• Please give accurate details, especially your delivery address and any food allergies.
• You are responsible for keeping your login safe and for activity on your account.
• You must be at least 18 years old, or use BetterClub with the consent of a parent or guardian.

4. Plans and prices

Plans are created by the partner kitchen. Each plan is either calorie based (meals that fit a daily calorie range) or gram based (set portions by weight), and its type, portions and duration are fixed as described on the plan. Prices are set by the partner kitchen and shown in Indian rupees, including applicable taxes and any delivery charge, before you pay. Prices may change from time to time, but a change never affects a subscription you have already paid for.

5. Payments

Payments are processed by Razorpay using UPI, cards, netbanking or other methods shown at checkout. BetterClub does not see or store your card or bank details. We collect the payment and pass the partner kitchen its share.

6. Subscriptions, pauses and changes

• You can pause a specific delivery day in the app and resume that day later, before the kitchen's cut-off time.
• Any other change, such as changing your plan, address or start date, or cancelling, is made by sending a request from the app or by contacting us.
• Subscriptions do not renew automatically. To continue, you buy a new plan in the app.

7. Cancellations and refunds

Cancellations and refunds are covered by our refund and cancellation policy.

8. Delivery

Delivery areas, days and timings are covered by our shipping and delivery policy.

9. Food, allergies and health

Menus show the ingredients and allergens provided by the partner kitchen. Please tell us about any allergy before you subscribe. Meals are prepared in kitchens that may handle common allergens, so we cannot guarantee a meal is completely free of any ingredient. Calorie and portion values are close estimates, not exact measurements. BetterClub does not give medical advice. If you have a medical condition, are pregnant or follow a clinical diet, please speak to a doctor or dietitian before starting a plan.

10. Coupons and offers

Coupons are issued by BetterClub, carry their own conditions and may be withdrawn at any time. A coupon has no cash value and cannot be exchanged.

11. Using BetterClub fairly

Please do not misuse the app or website, place false orders, abuse delivery staff or try to access other people's accounts. We may suspend accounts that do.

12. Our liability

To the extent allowed by law, BetterClub's total liability for any claim about an order is limited to the amount you paid for the affected subscription. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

13. Changes to these terms

We may update these terms. The latest version is always on this page, with the date it was last updated. If a change is significant, we will tell you in the app.

14. Governing law

These terms are governed by the laws of India. Courts in Thrissur, Kerala have jurisdiction over any dispute.

Grievance officer

If you have a complaint, please contact our grievance officer. We will acknowledge it within 48 hours and aim to resolve it within 30 days.