Policies

Privacy policy

Last updated: 23 October 2026

This policy explains how Bravion Private Limited ("BetterClub", "we") collects and uses your personal data when you use the BetterClub website and app. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

1. What we collect

• Account details: your name, mobile number and email address.
• Delivery details: your address, landmark, PIN code and, if you choose, a map pin.
• Health and diet details you choose to share: such as height, weight, goals, dietary preferences and allergies, so the kitchen can prepare the right meals.
• Order details: the plans you buy, delivery days, pauses, requests and payment status. We never receive your full card or bank details, which go directly to Razorpay.
• Device and usage details: app version, device type and basic logs that help us fix problems.
• Messages: anything you send to our support team.

2. How we use it

• To create your account and verify your mobile number.
• To prepare and deliver your meals and send you order updates by SMS or notification.
• To take payments, issue invoices and process refunds.
• To answer your requests and complaints.
• To keep the service safe and meet our legal and tax obligations.

We do not sell your personal data, and we do not use your health details for advertising.

3. Who we share it with

• The partner kitchen preparing your meals and its delivery staff, who see only what they need to prepare and deliver your order.
• Razorpay, to process payments and refunds.
• Our SMS, email, notification and hosting providers, who process data only on our instructions.
• Government authorities, when the law requires it.

4. How long we keep it

We keep your data while your account is active. If you delete your account, we delete or anonymise your personal data, except records we must keep by law, such as invoices and payment records.

5. How we protect it

Data is sent over encrypted connections and stored on secured servers with access limited to people who need it. Each partner kitchen can only see its own customers' orders.

6. Your rights

You can ask to see the personal data we hold about you, correct it, delete it, or withdraw your consent at any time. You can also nominate someone to act for you. To do any of this, contact us using the details below. Withdrawing consent may mean we can no longer deliver your subscription.

7. Cookies

This website does not use advertising or tracking cookies.

8. Children

BetterClub is meant for adults. If a person under 18 uses the service, a parent or guardian must agree to it and to this policy.

9. Changes to this policy

We may update this policy. The latest version is always on this page, and we will tell you in the app about significant changes.

Grievance officer

If you have a complaint, please contact our grievance officer. We will acknowledge it within 48 hours and aim to resolve it within 30 days.